You have a kickass onboarding process and deliver a home run to your client. You are about to send any final files off to them via email and include this generic message: “Thank you so much for trusting me! I had a great time working with you – here are your final files. Please let […]

In a previous post, I chatted about three reasons why it is more important than ever to have a client onboarding process as a service provider. Well, actually, I would even argue it is a must if you are really looking to serve your clients in the best and most stress-free way possible. A client experience goes beyond […]