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I am Jess! Ottawa brand strategist and website designer helping passionate service-based businesses grow with confidence through meaningful design. I'm the type of gal that use one too many exclamation mark in my emails and can only have one cup of coffee a day. Weird, I know. If you ever want to chat any thing biz, branding, or well - life, feel free to reach out!

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You have a kickass onboarding process and deliver a home run to your client. You are about to send any final files off to them via email and include this generic message: “Thank you so much for trusting me! I had a great time working with you – here are your final files. Please let […]

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Part 3: 5 Reasons You Need a Client Offboarding Process

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In a previous post, I chatted about three reasons why it is more important than ever to have a client onboarding process as a service provider. Well, actually, I would even argue it is a must if you are really looking to serve your clients in the best and most stress-free way possible. A client experience goes beyond […]

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Part 2: 8 Things to Include in Your Client Onboarding Process

Business

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My Favourite Tools & Resources That Help Me Run My Business

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Shop Showit Website Template

Someday

Modern, Edgy, Minimal

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Joelle

Artistic, Striking, Refined

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Posey Vera

Whimsical, Boho, Romantic

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