Over the last few weeks, we went over how important it is to have an onboarding and offboarding process for your client experience. We also touched on what items and exact steps to include in an onboarding process… but what should be included in a client offboarding process aside from a thank you and goodbye? […]

You have a kickass onboarding process and deliver a home run to your client. You are about to send any final files off to them via email and include this generic message: “Thank you so much for trusting me! I had a great time working with you – here are your final files. Please let […]