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I am Jess! Ottawa brand strategist and website designer helping passionate service-based businesses grow with confidence. I usually have a PSL in one hand, scrunchie in another, and will probably use one too many exclamation mark in my emails. You have been forewarned! If you ever want to chat any thing biz, branding, or well - life I am your gal! 

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Over the last few weeks, we went over how important it is to have an onboarding and offboarding process for your client experience. We also touched on what items and exact steps to include in an onboarding process… but what should be included in a client offboarding process aside from a thank you and goodbye? […]

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Part 4: 7 Things I Include In My Client Offboarding Process

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You have a kickass onboarding process and deliver a home run to your client. You are about to send any final files off to them via email and include this generic message: “Thank you so much for trusting me! I had a great time working with you – here are your final files. Please let […]

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Part 3: 5 Reasons You Need a Client Offboarding Process

Business

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