No matter what industry you are in, slow seasons are inevitable for any business owner. Although it can be overwhelmingly stressful with a decreased amount of inquiries, sales, and revenue coming in, I want to remind you to take a deeeeeep breath, and repeat after me “thou too shall pass”. As a half-cup-full kinda girl, […]

Over the last few weeks, we went over how important it is to have an onboarding and offboarding process for your client experience. We also touched on what items and exact steps to include in an onboarding process… but what should be included in a client offboarding process aside from a thank you and goodbye? […]